Logistics and CX
From invoicing to "received by", the customer follows every load.
JedIN Broker notifies the customer at every transport milestone, by WhatsApp and email, and collects satisfaction after delivery. Less "where is my cargo", more trust.
On journey clouds (SAP Emarsys, Salesforce Marketing Cloud). LGPD by CPF.
Active loads
1,240
Channel
CSAT
4.7
24/7
real-time tracking
2 channels
WhatsApp and email
CSAT/NPS
post-delivery survey
Illustrative values, for demonstration.
What Broker does
Real-time tracking
Every transport milestone, from invoice to delivery, visible to the customer.
Alert at every milestone
Automatic WhatsApp and email notification when the cargo status changes.
Proactive communication
The customer knows where the load is before having to ask.
Satisfaction survey
CSAT and NPS collected right after delivery, tied to the order.
LGPD by CPF
Consent and privacy handled at the level of the recipient CPF.
On journey clouds
Runs on SAP Emarsys and Salesforce Marketing Cloud, integrated with your ERP.
The story of Broker
Born from customers calling to ask "where is my cargo?".
On logistics projects the scene was always the same: the carrier knew where the load was, but the customer did not. The phone rang all day, and every call meant someone hunting for information that already existed in the TMS.
JedIN Broker flips the flow: TMS and ERP events become automatic WhatsApp and email alerts at every milestone, with a secure tracking link. And on delivery, the satisfaction survey arrives on its own, tied to the order.
What it solves
Customer informed, phone quiet
Automatic alerts at every milestone, by WhatsApp and email.
Any carrier
Events come from your TMS/ERP; Broker tracks and communicates.
Satisfaction measured on delivery
CSAT collected at the right moment, consolidated per order for your team.
The real screen
Inside the tracking center.
Central de rastreio e comunicação
Rastreio da carga marco a marco com mapa, aviso automático ao cliente por WhatsApp e e-mail, satisfação coletada na entrega e a fila de cargas do dia em um só painel.
Want your customers following every load?
Book a demo and see the tracking and survey flow end to end.
Book a demo