Steel
Steel group
- The challenge
- Give customers order tracking and capture satisfaction on the channel they already use, WhatsApp and e-mail, without opening yet another system for the operation.
- The delivery
- Order tracking and satisfaction surveys over WhatsApp and e-mail, orchestrated on the group SAP and led by JediCRM.
The result: In production across the steel group: notifications and surveys running on the real order flow, with no new interface for the commercial team.
JedIN Integration + Pages (broker)